FAQ

 

 

For any questions, comments, concerns about your order EMAIL US from our contact us page or check out our FAQ's found below. Our social media DMS are not regulated. 

FOLLOW US ON IG: @LIVINLEANN & @DBLJEWELRY

 

How Long Will it Take To Get my Necklace?

Due to the increased amount of orders, please allow 7-10 business days for pendant jewelry to be shipped out. As for CUSTOM pieces, please allow 10-21 business days of creation before shipment as each is handmade to order by the designer. 

Important Note: Due to the current pandemic, shipping times in all destinations may expect delays at this time. *If you're shopping in Australia, please note that some parcels may experience prolonged delays (in our current experience up to 28 working days.)

What material are the necklaces made of?

24K / 18k Gold Filled:  Layer of gold adheres to the silver through an electroplating bath. 

 **For the best care of your jewelry, do not shower with your items. If your items do turn, it can be caused by a metal-to-skin oil reaction. As each person's body oils make different metals react differently, it is not our responsibility to return or exchange your item. We apologize in advance. However, we do offer cleaning and repair services for a fee. Please contact our customer service team for further details at contact@dbl-jewelry.com for an assessment and we will send you a free estimate. 

Customer Care:

Avoid wetting, sweating sleeping with your DBL jewelry to maintain its color and form for a longer time. Jewelry worn in the shower will not rust, however, if handled with care they may last for years.                        

Customer Returns:

Unfortunately, DBL has a no refund/cancellation policy. After a piece has been ordered the creation process has already begun. Each piece is handmade by the designer and its creation has begun the moment your order has been processed. If you have any concerns about your necklace please email us at contact@dbl-jewelry.com and the designer will fulfill your concerns.

Damages?

Please email contact@dbl-jewelry.com within 7 days of your purchase if you notice anything wrong with your order. 

What if my necklace does not fit?

Please Email us immediately after you order your necklace if you would like to request for your necklace to be a longer length! Our chains are usually 16 inch long, however you can request for 18inch or 20 inch for a small fee of $5. 

If you would like to change your chain after receiving your order, we charge a small fee of $8 for a longer chain up to 20 inches long shipped to you for free for Domestic orders. International orders will be charged $15 in total for a longer chain to be reshipped to you.

How much is USA shipping?

Domestic shipping is free. All orders are shipped within 5-14 business days of purchase as jewelry is handmade! A confirmation email and tracking number will be sent you your email. 

Do you ship internationally? 

Yes, we do! $9.99 flat rate for all countries 

How can I track my Package/s?

Once your order ships, you will receive a confirmation email with a tracking code.

What if I put in my wrong address?

If you have provided an incorrect address and your order has not been shipped yet , we will do our best to update your order with the correct address. However, if your order has already shipped we are not responsible. A $5 fee for repostage will be charged for your items to be sent to you again. Please email contact@dbl-jewelry.com with any questions or concerns.

What if my package is lost?

DBL JEWELRY is not responsible for items that are lost by the mail carrier or by any shipping service.

What if my package was returned to the sender? 

If your package is returned to us for any reason, you will be responsible for the package to be sent again. We will email you an invoice for the price of the return shipping label. Please check all addresses before submitting your order.

*** In the instance when your package is sent back to us because of an insufficient address provided by the customer, we will charge a resend fee. Please double check all addresses before placing an order. In the case you would not like your package sent back, we charge a restocking fee of $4 USD. The fee will be deducted from your order refund amount total.

What payment methods do you accept?

Credit Cards - We accept Visa, Mastercard, and American Express. Note, cards issued by local banks which do not carry one of the below logos will not be accepted by our global processing service, in which case we recommend PayPal as an alternative.

We accept Paypal, Visa, Afterpay, ApplePay. Please let us know if you have any questions.

Payment Security - All transactions submitted to us are encrypted with 128 SSL software which encrypts information you input to protect it from interception by outside parties. DBL JEWELRY is committed to maintaining the highest levels of security and protection against fraud. We stay up-to-date with the latest in security technologies to ensure that your credit card information, contact information, and shipping/billing information are confidential and safe.